Using Amazon Polly for Call Centers
Modernize call center operations with AI voice technology. Handle routine calls automatically, reduce wait times, and free human agents for complex issues that need personal attention.
Amazon Polly is an excellent choice for call centers thanks to its 60+ voices available and 30+ languages. With support for 30 languages and high-quality voices, it provides everything you need for professional call centers production.
Benefits for Call Centers
Handle unlimited concurrent calls
Reduce average handle time
Eliminate hold time for routine queries
Consistent service quality
Significant cost savings
Amazon Polly Features for Call Centers
1
Telephony integration
Amazon Polly provides this capability for your call centers needs.
2
Natural conversation handling
Amazon Polly provides this capability for your call centers needs.
3
CRM integration
Amazon Polly provides this capability for your call centers needs.
4
Sentiment detection
Amazon Polly provides this capability for your call centers needs.
5
Seamless handoff to humans
Amazon Polly provides this capability for your call centers needs.
Example Applications
Appointment scheduling
Order status inquiries
Bill payment assistance
FAQ handling
Callback scheduling
Other Options for Call Centers
View allAmazon Polly Quick Facts
Rating4.3
Languages30+
Voice CloningNo
Starting Price$4
Free TierYes